To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us on custcare@fifolive.com. For immediate response, please call us on +91 90280 40752. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. We shall arrange to deliver the correct food item and pick up the wrong one.
- For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
- For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your valued orders will always be our priority. In all cases, please return the food order in the original container(s)* to our host.
Food Order Incomplete*
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Food Dissatisfaction*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared.
Order Cancelled Delivery Partner
It’s possible that we might cancel the delivery if we’re unable to find or reach you. When our delivery person arrives at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Complimentary Food
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is our right to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note:
We strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, masala and other ingredients, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.